Privacy Policy

1. Information Officer

Our Information Officer, appointed in terms of POPIA, is responsible for ensuring compliance with this policy. Requests relating to personal information may be directed to Reception@warrensway.co.za.

2. Personal Information We Collect

We collect and process the following categories of personal information:

• Contact details: name, email address, phone number, and postal/physical address.
• Company information: company name, registration number, VAT number, and industry.
• Transaction data: quotes, job cards, invoices, purchase orders, and payment records.
• Technical data: drawings, specifications, and project requirements you share with us.
• Website data: IP address, browser type, and pages visited, collected automatically.

3. How We Use Your Information

We process personal information only for lawful, defined purposes, including:

• Providing quotes, machining services, and delivering manufactured components.
• Processing orders, invoices, and payments, and maintaining financial records.
• Communicating with you about projects, enquiries, and account matters.
• Complying with ISO 9001:2015 quality, legal, and regulatory requirements.
• Improving our website, services, and customer experience.

4. Lawful Basis for Processing

We process personal information on the basis of your consent, the conclusion or performance of a contract with you, compliance with a legal obligation, and/or our legitimate interests in operating our business, subject always to the safeguards set out in this policy.

5. Sharing and Disclosure

We do not sell personal information. We may share it with service providers and third parties who process information on our behalf (for example hosting, accounting, or logistics providers), subject to confidentiality and POPIA-compliant safeguards, and where required by law.

6. Data Security and Retention

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and misuse. Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

7. Cross-Border Transfers

Where personal information is transferred to or stored by third parties outside South Africa, we ensure adequate safeguards are in place to protect such information in accordance with POPIA.

8. Your Rights

You have the right, subject to applicable law, to:

• Request access to, correction of, or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

9. Cookies

Our website may use cookies to improve functionality and user experience. You can control cookies through your browser settings; disabling them may affect some features of the site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date shown above.

11. Contact Us

For any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Warren's Way Engineering
66 Sardine Rd, Wadeville, Germiston
Tel: 011 827 1921
Email: Reception@warrensway.co.za